idn96 Privacy Policy

idn96 ("the Platform", "we", "us", "our") is committed to safeguarding the privacy and personal data of every individual who visits, registers with, or uses our online gaming and sports betting services. This Privacy Policy ("Policy") describes the types of personal data idn96 collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject.

This Policy applies to all Members, prospective Members, and visitors of the idn96 Platform, including all associated subdomains and any mobile interfaces through which idn96 services are accessed. It should be read in conjunction with our Terms & Conditions, which are incorporated by reference.

By registering for an i dn96 Account or by continuing to use the Platform, you acknowledge that you have read, understood, and agree to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately and contact our support team to request account closure.

The following terms have the meanings given to them below whenever they appear in this Policy:

idn96 collects only the Personal Data that is necessary to deliver a secure, compliant, and high-quality gaming experience. The categories of Personal Data we collect are set out in the table below.

idn96 collects Personal Data through the following channels:

• When you complete the idn96 registration form, including your name, date of birth, contact details, and preferred currency (IDR).
• When you submit KYC documentation such as a photograph of your KTP, passport, or driver's licence.
• When you initiate a deposit or withdrawal through a supported bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja).
• When you contact our customer support team via live chat or email.
• When you update your Account preferences, including marketing opt-in and responsible gaming settings.

• Through server logs and session-tracking technology that record your IP address, device identifiers, browser type, and pages accessed each time you visit the Platform.
• Through cookies and similar tracking technologies placed on your device (see Section 11 for full cookie details).
• Through game engines and sportsbook systems that record every bet, game round result, and wagering activity associated with your Account.

• From KYC and identity verification partners who confirm the authenticity of documents you submit and cross-reference your details against sanctions and politically exposed persons (PEP) lists.
• From payment processors and e-wallet providers who confirm transaction status and flag potentially fraudulent payment activity.
• From fraud prevention and device fingerprinting services that help idn96 detect multi-accounting, bot activity, and abuse.

idn96 processes your Personal Data only for defined, legitimate purposes. The primary purposes are described below:

• Account Administration: To create, maintain, and manage your idn96 Member Account, including authentication and session management.
• Age & Identity Verification: To confirm that you are 21 years of age or older and that the identity information you have provided is accurate, as required by our compliance obligations.
• Transaction Processing: To facilitate deposits and withdrawals via Indonesian banking channels and e-wallets, reconcile transaction records, and resolve payment disputes.
• Platform Security: To detect and prevent fraud, multi-accounting, money laundering, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve complaints, and deliver technical assistance in a timely manner.
• Legal & Regulatory Compliance: To comply with anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain required transaction records.
• Platform Improvement: To analyse anonymised usage patterns and performance metrics to improve game selection, interface design, and overall Member experience.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply self-imposed limits or cooling-off periods requested by Members.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news — but only where you have provided explicit opt-in consent. You may withdraw consent at any time from your Account settings.

idn96 relies on the following legal bases when processing your Personal Data:

idn96 does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own commercial purposes. We share Personal Data only in the limited circumstances described below, and always under contractual safeguards requiring the recipient to protect the data to a standard no less stringent than this Policy.

• Payment processors: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) receive transactional data necessary to process your deposits and withdrawals.
• KYC and verification partners: Receive identity documents and personally identifiable information solely for the purpose of verifying your identity and screening against sanctions lists.
• Gaming software providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Pocket Games Soft receive anonymised session tokens to deliver their games. They do not receive your full identity data.
• Fraud prevention and cybersecurity services: Receive technical data (IP address, device fingerprint, session data) to identify and block abusive or fraudulent access patterns.
• Cloud infrastructure and hosting providers: Store and process Platform data on idn96's behalf under strict data processing agreements and industry-standard security certifications.

idn96 may disclose Personal Data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or legally binding regulatory request. idn96 will, where legally permissible, notify affected Members of such a disclosure.

In the event of a merger, acquisition, corporate restructuring, or sale of all or a substantial part of idn96's assets, Member Personal Data may be transferred to the successor entity. Where such a transfer occurs, idn96 will ensure the successor entity is bound by privacy obligations consistent with this Policy and will notify affected Members in advance where practicable.

idn96 operates as an internationally licensed platform and some of our Third-Party Service Providers are located outside Indonesia. Where Personal Data is transferred to jurisdictions that do not provide an equivalent level of data protection to your country of residence, idn96 implements appropriate safeguards, including:

• Standard contractual clauses requiring the recipient to process data in accordance with internationally recognised data protection principles.
• Data processing agreements that include technical and organisational security obligations binding on the recipient.
• Transfers to recipients in jurisdictions that hold adequacy determinations from recognised international data protection bodies, where available.

By using the idn96 Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia as described in this section, subject to the safeguards outlined above.

idn96 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

Upon expiry of the applicable retention period, idn96 will securely delete or irreversibly anonymise your Personal Data in accordance with industry-standard data destruction procedures.

idn96 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and idn96 servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive Personal Data stored on idn96 infrastructure, including KYC documents and financial records, is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff with access to Member data are bound by confidentiality obligations and undergo regular security awareness training.
• Firewall and Intrusion Detection: idn96 infrastructure is protected by multi-layer firewalls and continuous intrusion detection and prevention systems (IDPS).
• Two-Factor Authentication: idn96 supports and encourages two-factor authentication (2FA) for all Member accounts as an additional layer of login security.
• Penetration Testing: idn96 conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities proactively.
• Incident Response: idn96 maintains a documented data breach response procedure. In the event of a breach that poses a material risk to your rights, idn96 will notify affected Members without undue delay.

idn96 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, and collect anonymous analytics data that helps us improve the Member experience. We do not use cookies to build advertising profiles or share your browsing data with advertising networks.

• Strictly Necessary Cookies: Essential for the Platform to function. They maintain your authenticated session, remember your language and currency preferences, and enable security features. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect anonymised data about how Members navigate the Platform — which pages are most visited, how long sessions last, and where errors occur. This data is used exclusively to improve Platform performance and user experience.
• Functional Cookies: Remember your Platform preferences (e.g., preferred game category, responsible gaming settings) so you do not need to re-enter them on each visit.
• Security Cookies: Help detect and prevent fraudulent or abusive activity, including bot access, credential stuffing attempts, and multi-account operation.

You may control or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform — in particular, you will not be able to maintain a logged-in session. Disabling performance or functional cookies will not prevent you from accessing the Platform but may reduce personalisation features.

Most modern browsers provide cookie management options under their privacy or security settings. For guidance on managing cookies in your specific browser, refer to the browser provider's official support documentation.

As a data subject, you hold a number of rights with respect to the Personal Data that idn96 holds about you. These rights are described below. To exercise any of these rights, contact our support team via live chat or at the email address provided in Section 16.

• Right of Access: You have the right to request a copy of the Personal Data idn96 holds about you, together with information about how that data is being processed.
• Right to Rectification: You have the right to request that idn96 corrects any inaccurate or incomplete Personal Data held about you. For basic Account details such as contact number or email address, you may update these directly within your Account settings.
• Right to Erasure: You may request that idn96 deletes your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that idn96 may be required to retain certain data for minimum statutory periods (see Section 9) even following an erasure request.
• Right to Restriction: You may request that idn96 restricts the processing of your Personal Data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive the Personal Data you have provided to idn96 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your Personal Data where idn96 relies on legitimate interests as the legal basis. You also have an unconditional right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Marketing opt-out preferences can be managed directly in your Account settings.

idn96 will respond to all verified rights requests within 30 days of receipt. Where a request is complex or where idn96 receives a large volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

The idn96 Platform is strictly intended for adults aged 21 years and older. idn96 does not knowingly collect Personal Data from individuals under the age of 21. Our KYC process is specifically designed to verify that every registering Member meets this minimum age requirement before their Account is activated.

If idn96 becomes aware that Personal Data has been collected from a person under the age of 21 — whether through a registration attempt, a KYC review, or any other means — that individual's Account will be immediately suspended, all associated data will be deleted or anonymised, and any deposits will be returned at idn96's discretion.

If you are a parent or guardian and believe that your child may have submitted Personal Data to idn96, please contact our support team immediately via live chat or at the email address in Section 16 so that we can take prompt action.

The idn96 Platform may contain references to third-party game studios, payment providers, and sports data services. This Policy applies solely to the data processed by idn96 as the Platform operator. idn96 is not responsible for the privacy practices of any third-party provider, and we encourage you to review the privacy policies of any third-party service you interact with independently of the idn96 Platform.

idn96 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, idn96 will update the "Last updated" date at the top of this page and, where the changes are significant, will notify active Members via email or an in-platform notification prior to the changes taking effect.

Your continued use of the idn96 Platform following notification of an amended Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which idn96 processes your Personal Data, please reach out to our support team using any of the channels below. Our Indonesian-speaking support agents are available around the clock.